TERMS AND CONDITIONS
- GENERAL
1.1. By accessing and using the https://lugoolugoo.com/ platform, you express your full and unconditional agreement with these Terms and Conditions.
1.1.2 The terms and conditions may be modified at any time by LugooLugoo, without prior notice. Changes and information regarding their validity will be posted on the platform to inform LugooLugoo visitors and users. Therefore, we recommend that you refer to this policy regularly to review its updated content. If, at any time, these Terms and Conditions become unacceptable, please immediately stop accessing and using the platform.
2. DEFINITIONS
2.1. User-Client/Client – a natural person of legal age (with full legal capacity) who creates an account and reserves a plot of land and/or tent listed on the platform.
2.2. User-Host – natural person (“locals”) or campsite (“campsite”) that lists plots and/or tents for rent.
2.3 Reservation – the agreement concluded remotely between the Client and the User-Host, mediated through the Platform, for accommodation by renting a tent/plot of land.
2.4 Price – the dynamic rate set by the Host User. The total/final price is calculated based on the number of people/tents and nights.
2.5 Account – the Customer’s personal space created on the platform.
3. ROLE OF THE PLATFORM. NATURE OF RELATIONSHIPS
3.1. The platform mediates the meeting between Clients and Host Users and facilitates the booking, communication, and payment related to the booking made. The contract is concluded directly between the Client and the Host; LugooLugoo is not an accommodation provider, travel agency, or party to the on-site performance of services.
3.2. The information in the listings (photos, descriptions, rules, facilities, location) is provided by the Host Users, who bear full responsibility for its accuracy. The platform may formally validate and delist/suspend listings in case of non-compliance, safety risks, or violations of the Terms and Conditions. For any issues or irregularities regarding the information listed, please contact us immediately (emailcorporate@lugoolugoo.com ).
4. ACCOUNT CREATION AND RULES OF USE
4.1 To make a reservation, you must be at least 18 years old, create an account, and provide real, accurate, and up-to-date information. You are responsible for the confidentiality of your password and for all actions taken from your account.
4.2 The following are prohibited: (i) bypassing the booking/payment flow on the Platform; (ii) posting or transmitting illegal, misleading, or offensive content; (iii) using malware/automated services; (iv) violating the listing rules or applicable legal provisions.
4.3 As a user, you understand and agree to the following information:
a) To occasionally receive informational SMS messages from LugooLugoo, in accordance with the GDPR Policy, for certain specific campaigns (with the possibility to withdraw your consent at any time in the manner described here);
b) To provide true, accurate, and complete information about yourself;
c) To maintain and update, when necessary, your registration data so that it remains true, accurate, and complete.
d) It is prohibited to use the platform in the following ways or for the following purposes:
- In violation of the Terms and Conditions in this document;
- In violation, in any way, of applicable legal provisions or in ways that may lead to a violation, in any way, of applicable legal provisions;
- In any way that acts on behalf of another person, in particular by using false names, false email addresses, false telephone numbers, etc.
- To promote or conceal illegal or immoral activities;
- To reproduce, in any way, the website interface, in order to mislead LugooLugoo users, customers, or potential customers;
- To gain unauthorized access to data that visitors or customers of the platform have voluntarily provided to us;
- To introduce malicious programs or lines of code into the system;
- To request illegal information, products, or services, or to request information to cover up illegal activity;
- To gain access to various sections or subsections of the site or to the products or services we offer using illegal procedures.
4.4 As a user, you agree not to do any of the following:
a) Publish copyrighted material if you are not the author or if you do not have the author’s permission to publish the material;
b) Publish obscene, defamatory, threatening, or malicious material about another user, natural or legal person, or material or information prohibited by applicable law;
c) Publish an image or statement that contravenes the legal provisions in force or good morals.
5. PRICES, PAYMENTS, AND TAX DOCUMENTS
5.1 The price displayed and charged by all Host Users is dynamic and includes the price requested by the Host User and the commission charged by the Platform. Any optional costs (e.g., additional services provided by the Host User, expressly mentioned fees) will also be displayed.
5.2. Payment is processed online through the payment processor indicated at checkout. Your bank may apply conversion/transfer fees; these costs are your responsibility.
5.3. Tax documents for rental accommodation are issued by the Host User. If the Platform charges a service fee to the Customer (if/where applicable), this will be visible at checkout and the relevant document will be issued by LugooLugoo.
5.4. After making the payment, the Customer receives by email the Stripe payment and booking confirmation receipt with the total amount pament value.
5.4 In case of refunds/adjustments (e.g., compliant cancellations, errors, chargebacks), the amounts are returned through the same payment channel, within the processor’s terms. Exchange rate differences/bank or Stripe payment processor transactions and refund fees are not attributable to the Platform.
6. CHECK-IN, RULES, AND CONDUCT
6.1 Check-in/check-out, access, public peace, pets, rules of conduct, use of equipment, safety in the campsite/location, etc. are subject to the rules listed by the Host User, which are displayed to you before booking and must be complied with as such.
6.2 You are responsible for your behavior and that of the people included in your reservation. The Host User may refuse/terminate accommodation in the event of a serious violation of the rules or a safety hazard, without the right to a refund, when the situation so requires.
7. CANCELLATION, REFUND, AND RESCHEDULING POLICY
7.1 Cancellation of the reservation by the Customer
For cancellations made at least 10 days before the start of the accommodation period, the full amount paid at the time of booking will be refunded, less the 15% commission owed to platform LugooLugoo and Stripe payment processor transactions and refund fees.
7.2 Changes to the reservation by the Customer shall be made by communicating with the Host User, under the conditions established below.
7.3 Cancellation of the reservation by the Host User
- For reasons attributable to the Host User (overbooking, unannounced unavailability, failure to comply with the listing conditions, etc.), the Customer shall receive a full refund from the Host User, and LugooLugoo may provide support for rescheduling with a comparable Host (depending on the Customer’s choice).
- For reasons not attributable to the Host (severe weather, official restrictions, etc.), the reservation will be canceled by refunding the dynamic rate from the Host to the Customer or rescheduling by mutual agreement. Platform and payment processor fees will not be refunded.
8. LIABILITY AND RISK ASSUMPTION
8.1. LugooLugoo only provides the digital infrastructure (platform, account, payments, messaging). It does not guarantee the condition/location of the spaces, the quality of on-site services, or the behavior of Users.
8.2. Within the limits of the law, LugooLugoo is not liable for: (i) indirect losses (unrealized profit, opportunities); (ii) damages resulting from non-compliance with the rules of Host Users or applicable legal provisions; (iii) natural conditions inherent to the listed/reserved/rented property (changing weather, terrain, fauna/flora), if safety rules have been reasonably communicated.
9. REVIEWS AND COMMUNICATION
9.1 After your stay, you can leave an honest, relevant, and respectful review. LugooLugoo may remove content that is abusive/defamatory/irrelevant or that infringes on rights.
9.2 Communication with the Host User is done via email at info@lugoolugoo.com .
10. DATA PROTECTION
10.1 LugooLugoo and Host Users act as joint controllers (Art. 26 GDPR) for the processing necessary for reservations, with responsibilities allocated in accordance with applicable legal provisions.
10.2 The categories of data processed include: identity and contact details, booking details, messages, payment details (tokenized at the processor), technical logs, and the purposes may be: account management, booking, payment, fraud prevention, legal compliance, support.
10.3 The rights guaranteed by the GDPR (access, rectification, erasure, restriction, portability, objection) can be exercised via gdpr@lugoolugoo.com and we will respond within 30 days.
10.4. For full details (grounds, recipients, transfers, durations), please refer to the Privacy Policy.
11. INTELLECTUAL PROPERTY
11.1 LugooLugoo owns full and complete title to the files, photos, and materials published on the platform, as well as all intellectual property rights arising therefrom.
11.2 All trademarks and logos are owned by LugooLugoo, and no person or entity has the right to copy or use them in any way.
11.3 The use, reproduction, copying, or modification without LugooLugoo’s consent of any graphic/design/structural elements, etc. present on the platform is strictly prohibited. Any violation of rights is subject to the law and will be resolved by the entities authorized for this purpose.
11.4No content transmitted to users by any means of communication (electronic, telephone, etc.) or acquired by them through access, visitation, and/or viewing constitutes a contractual obligation on the part of LugooLugoo.
11.5 In certain situations, we do not hold intellectual property rights for the images and photographs used on this website, but only rights of use. In this regard, certain images and photographs found on our website are used in accordance with the terms and conditions related to their source of origin. By way of example, we indicate situations in which we have used images and photographs from other sources, with references to the accreditation of the intellectual property rights holder or author, respectively from various WordPress plugins.
12. SECURITY
12.1 When using the platform, you are responsible for ensuring the confidentiality of your account access data (username and password) and you agree to take full responsibility for the activities/actions carried out in the application based on your account and password. We recommend that you do not disclose the data you use to log in.
12.2 If the confidentiality of this access data has been compromised, you are required to notify LugooLugoo as soon as possible in order to restrict access to your account and generate a way for you to regain possession of your account as quickly as possible.
12.3 Unauthorized operations such as misuse, fraudulent use, unauthorized access, modification, copying of information for commercial purposes, blocking access, etc. on the platform will be punished according to the law.
13. APPLICABLE LAW and JURISDICTION
13.1 These Terms and Conditions and the use of the https://lugoolugoo.com/ platform are governed by the laws in force in Romania. In the event of any dispute arising from the contractual relationship or resulting from or in connection with its conclusion, interpretation, execution, or termination, it shall be resolved primarily amicably by contacting LugooLugoo and the Host User.
13.2 If it is not possible to remedy the situation by the means described above, the parties agree to use the SAL platform – regarding alternative dispute resolution or to address the National Authority for Consumer Protection – ‘ANPC’. Of course, in accordance with national provisions, the buyer/consumer’s right to refer the matter to the courts in Romania is not restricted.
13.3 According to Article 107 in conjunction with the provisions of Article 113(1)(8) of the Code of Civil Procedure, the alternative territorial jurisdiction applicable in the event of a dispute between the parties gives the consumer the right to bring an action before the court of the place where the consumer is domiciled. (1) point 8 of the Code of Civil Procedure, the alternative territorial jurisdiction applicable in the event of a dispute between the parties gives the consumer the right to file a lawsuit both at the court of the defendant’s registered office and at the court of their domicile.